I would regular have to ask for status updates; email the managing directors and only then would things get progressed.
My issue stemmed from May 2019 right until Mar 2020; when he stopped responding (and according to linkedin, left the firm).
Basically, every support interaction required multiple pulling of teeth. That should not be how a bank interacts with you, especially when they have your money.
I now use another bank in Berlin, just a normal one, and the interactions are about average ( I ask a question; they take a week to get back to me -- but they *tell* me it will take a week).
> are you trying to imply he should continue responding to you after leaving the job?
No, I believe the parent is trying to tell us that they checked the employee's LinkedIn and noticed that the employee had changed jobs, so they arrived at a reasonable assumption: the employee may have stopped responding to their requests because he changed jobs.
There support used to be bad, now it is atroscious.
The details of my situation are not important, however I was in contact with Christian Krabus - Head of Customer Care (https://www.linkedin.com/in/christian-krabus-075a7887/ who it appears no longer works for N26).
I would regular have to ask for status updates; email the managing directors and only then would things get progressed.
My issue stemmed from May 2019 right until Mar 2020; when he stopped responding (and according to linkedin, left the firm).
Basically, every support interaction required multiple pulling of teeth. That should not be how a bank interacts with you, especially when they have your money.
I now use another bank in Berlin, just a normal one, and the interactions are about average ( I ask a question; they take a week to get back to me -- but they *tell* me it will take a week).