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I consider myself a thinker but it's actually very interesting to think about people. It's important to realize that everyone is way more fragile and vulnerable than they pretend to be. Primal fear drives all of us, at different levels and in different quantities. Everyone's got their gaping blind spots.

I'm shy and introverted like the rest of you, and I'm not a good small talker. But it's naive to think of challenges as just technical challenges. In any organization, making change is a people challenge. Think about people.




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