A similar story I recall was that shuffling a deck (by hand) vs randomly sorting cards. It's more likely that the values were TOO random and resulted in a less enjoyable experience (or the player wanted to blame someone other than themselves).
Bridge is particularly prone to being affected by poor shuffling, for two reasons. Firstly, cards of the same suit are clumped together as part of each trick, and if they are not separated during the shuffle, get evenly distributed back to the players. Secondly, suit distribution is important in bridge - it's normal to describe a hand by the amount of each suit it has.
Players noticed that voids and singletons were more common when playing online or with computer-generated hands. Unlike the board gamers of the article and everyone else who complains about bad RNGs, they had noticed a real effect, but the effect was backwards - the computer hands were better shuffled and more random.
I went looking for a video I recalled about a craps player able to choose what he'd roll. I didn't fint it but I did find: https://www.insidescience.org/news/dice-rolls-are-not-comple...