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Anecdotal Story: Back in the 90's a colleague of mine had a small company here in Australia that developed a financial forecasting model for larger organisations. They were doing OK, but needed a huge client to really get them on the map.

Then, one day, they received a phone call from one of the 'Big 4' banks in Oz to pitch their software solution to them with a view to the bank taking it on nationwide. This was the 'big one' they were after.

They made their pitch which went well, and my colleague was asked for their licence price, which they up front said was calculated at $50,000 for each state.

The bank thanked them, and they left the pitch meeting, but they never heard back. Months later, my colleague approached the procurement manager who was at the meeting and asked why they didn't get the contract, as they had discounted their licence costs significantly in order to try and get the business - was it still too expensive?

The manager told him: "Actually, we LOVED your solution, which was perfect, BUT we had budgeted $1Million dollars per state for the final software solution. When you said $50K per state, most of our committee members thought that was too cheap, and they had reservations that you would be around for the long haul to support the software, so we voted against you..."




this is a very good point, especially because the size of the customer matters a lot and often the big ones perceive your value mostly in the price.




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